National Taiwan Normal University Course Outline
 Fall , 2022

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I.Course information
Serial No. 1408 Course Level Master
Course Code IWM0062 Chinese Course Name 國際服務業人力資源專題研究
Course Name Special Topic on Human Resources in International Service Industry
Department Graduate Institute of International Human Resource Development
Two/one semester 1 Req. / Sel. Sel.
Credits 3.0 Lecturing hours Lecture hours: 3
Prerequisite Course ◎1. This course is not available for undergraduate students. 2. If the listed course is a doctoral level course, it is only available for PhD students.
Comment
Course Description
Time / Location Wed. 7-9 Main 93-01
Curriculum Goals Corresponding to the Departmental Core Goal
1.　Describe current research that is being done in the field of human resource development and management in international service industries. Master:
　1-1 Sensibility to Globalized Human Resource Issues
　1-2 Knowledge of Human Resource Theories and Practical Applications
　1-3 Knowledge of Organizational Diagnostics, and Employee Counseling
2.　Explain the important issues and trends in managing and developing human resources in international service companies. Master:
　1-1 Sensibility to Globalized Human Resource Issues
　1-2 Knowledge of Human Resource Theories and Practical Applications
　1-3 Knowledge of Organizational Diagnostics, and Employee Counseling
　3-1 Passion for Developing Human Resource Profession
3.　Develop a research topic that pertains to current and important human resource problems in the international service industries. Master:
　2-1 Professional Skills of Recruitment, Selection, Training, Staffing, Retention, and Organizational Development
　3-1 Passion for Developing Human Resource Profession
4.　Critically review extant literature related to the research topic. Master:
　2-1 Professional Skills of Recruitment, Selection, Training, Staffing, Retention, and Organizational Development
5.　Carry out the appropriate research procedure to help solve human resource problems in the international service industries. Master:
　2-1 Professional Skills of Recruitment, Selection, Training, Staffing, Retention, and Organizational Development
　3-1 Passion for Developing Human Resource Profession
　3-3 Acuity and Compatibility for Cultural Differences
　4-1 Job Integrity and Law-Abiding Spirit

II. General Syllabus
Instructor(s) Lu, Cheng-Chieh Allen/ 盧承杰
Schedule

This course is designed to train students in research and project development related to human resource issues in international service industries. Relevant HR problems, issues and research methods will be introduced and discussed to generate research ideas. Students will then practice how to develop ideas into a workable research proposal. This course will be taught using a combination of instructional methods including group discussions, student presentations, and independent study.

Week 1

Course introduction, syllabus review

Week 2

The nature of international service companies

Week 3- 5

Human resource issues in international service industries

Week 6- 10

Research issues in HR in international service industries

Week 11-15

Research methods of HR in international service companies

Week 16-18

Reporting of HR research in international service companies
Instructional Approach
Methods Notes
Formal lecture Important issues and trends in managing and developing human resources in international service companies will be introduced.
Group discussion Students will discuss related issues and trends introduced by the instructor and research topics presented by fellow students.
Case studies Students will develop a research or project proposal to study a current problem in human resources.
Grading assessment
Methods Percentage Notes
Class discussion involvement 15 % Students are encouraged to actively participate in class discussions to enrich the learning.
Attendances 15 % Attendance is required.
Presentation 30 % Students are required to introduce and present assigned readings in class.
Case study reports 40 % Students will develop a research or project proposal to study a current problem in human resources. Students are required to present the proposal orally in class and submit the completed written proposal at the end of semester.
Required and Recommended Texts/Readings with References

1.     Schwab, Donald P. (2005) Research methods for organizational studies, New Jersey & London: Lawrence Erlbaum Associates.

2.     Whetten, D (1989) What constitutes a theoretical contribution? Academy of Management Review, 14: 490-495.

3.     Sutton, R & Staw, B. (1995) What theory is Not. Administrative Science Quarterly, 40: 371-384.

4.     Locke, K. (1997) Constructing opportunities for contribution: structuring intertextual coherence and “problematizing” in organizational studies. Academy of Management Journal, 40: 1023-1062.

5.     Editorial (1993) Article review checklist: A criterion checklist for reviewing research articles in applied psychology. Personnel Psychology, 46: 705-719.

6.     Law, K.S., Wong, C.S., & Mobley, W.H. (1998) Toward a taxonomy of multidimensional constructs. Academy of Management Review, 23: 741-755.

7.     Cortina, J. M. (1993). What is coefficient alpha? An examination of theory and applications. Journal of Applied Psychology, 78: 98-104.

8.     Hinkin, T. R. (1998) A brief tutorial on the development of measures for use in survey questionnaires. Organizational Research Methods, 1: 104-121.

9.     Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People’s Republic of China. Organization Science, 15: 241-253.

10.  Podsakoff, P.M., Mackenzie, S.B., & Podsakoff, N.P. (2003) Common method bias in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88: 879-903.

11.  Roth, P.L., & Bevier, C.A. (1998) responses rates in HRM/OB survey research: Norms and correlates, 1990-1994. Journal of Management, 24: 97-117.

12.  Posakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12, 531-544.

13.  Baron, R.M., & Kenny D.A. (1986) The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51: 1173-1182.

14. Aiken, L.& West, S. (1991) Multiple regression: Testing and interpreting interactions, Sage. Chapters 2 & 4.