National Taiwan Normal University Course Outline
Fall , 2021

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I.Course information
Serial No. 0514 Course Level Master
Course Code ISM0802 Chinese Course Name 使用者經驗設計
Course Name User Experience Design
Department Graduate Institute of Library and Information Studies
Two/one semester 1 Req. / Sel. Sel.
Credits 3.0 Lecturing hours Lecture hours: 3
Prerequisite Course ◎1. This is a cross-level course and is available for junior and senior undergraduate students, master's students and PhD students. 2. If the listed course is a doctroal level course, it is only available for master's students and PhD students.
Comment
Course Description
Time / Location Tue. 7-9 Main 25-01
Curriculum Goals Corresponding to the Departmental Core Goal
1. 瞭解使用者經驗工程 (usability engineering, UE) 是反覆疊代的過程:設計者必須根據系統設計的脈絡與背景,決定使用哪些UE方法, 並且在每個步驟做出正確且仰賴充分資訊的決定。 Master:
 1-3 Explore information user and the theory and methodology of information use
 2-1 Ability to analyze and solve problems
 2-3 Ability to plan and evaluate information system
 3-1 Learn independently and being innovative and adaptable
 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services
2. 確切分析使用者需求:設計者必須充分瞭解系統設計的生命週期,使用者在各個階段有何不同的需求,並且根據該需求來選擇應用不同的設計方法。 Master:
 1-3 Explore information user and the theory and methodology of information use
 2-1 Ability to analyze and solve problems
 2-3 Ability to plan and evaluate information system
 3-1 Learn independently and being innovative and adaptable
 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services
3. 學習使用情境導引式設計(scenario-based design)來瞭解使用者需求以及如何量測系統適用性 。 Master:
 1-3 Explore information user and the theory and methodology of information use
 2-1 Ability to analyze and solve problems
 2-3 Ability to plan and evaluate information system
 3-1 Learn independently and being innovative and adaptable
 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services
4. 學習並釐清各個設計方法的優缺點並加以整合,以符不同情境所需。 Master:
 1-3 Explore information user and the theory and methodology of information use
 2-1 Ability to analyze and solve problems
 2-3 Ability to plan and evaluate information system
 3-1 Learn independently and being innovative and adaptable
 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services

II. General Syllabus
Instructor(s) YUAN,Qian-Wen/ 袁千雯
Schedule

設計思維是一種應用創造力的創新科學方法,為棘手的問題提出新穎的解決方案與評估。設計思維是讓自己沉浸在問題空間,圍繞痛點和機會領域進行創造性思考,然後迭代地(iteratively)對全新解決方案進行原型(prototype)探索與設計的過程。設計思維專注於傾聽,使用者同理心,全腦思維,合作和實驗與實作。它可以應用於任何團隊和任何領域 - 從建築與設計到醫療保健與產品開發。從“好神拖”到“Tesla: 電動車”到“銀青共創”的一切都是設計思維的結果。設計思維的技巧、科學和工具也可以應用於非營利組織和公共部門的問題。本課程將要求同學們提出自己有興趣的議題,合作學習與思考解決真實世界各種問題與實作解答。

 

其中,現代科技系統開發的過程中須考慮使用者經驗設計,其中包含了以下幾項重點:系統必須容易使用、學習、簡單操作、達到使用者所需之目的等。本課程將從使用者的角度出發,確保最佳的使用者經驗。課程內容包含使用者經驗設計的基礎、使用者研究量測的內涵與方法、如何收集質化與量化的使用者資料並分析、資訊設計、互動設計、使用經驗、使用性測試等。

 

本課程將透過課堂上課、討論、以及實作的方式,介紹使用者研究的實際案例、評估模式、團隊合作方法、設計與評估工具、實踐思維、挑戰、以及實際執行的程序。本課程主要評量方式為小組合作計畫,各課程單元的閱讀資料、個人作業、以及課程活動等。每堂課的內容均與小組計劃相關。學生將按照步驟,以學期為時間單位,學習如何擬定、安排小組計劃。在過程當中也將學習如何預測與分析使用者的使用行為。本課程期望學生能透過自主學習、與小組成員合作等方式解決各項設計與開發問題。

Lecturing Methodologies
Methods Notes
Group discussion  
Problem-based learning  
Lab/Studio  
Grading assessment
Methods Percentage Notes
Assignments 50 %  
Class discussion involvement 20 %  
Presentation 30 %  
Required and Recommended Texts/Readings with References
  • 指定教科書:Lazar, J., Feng, J. H., & Hochheiser, H. (2010). Research methods in human-computer interaction. Wiley.指定教科書:設計的心理學:人性化的產品設計如何改變世界 (唐納諾曼,1990)Norman, D.A. (1990). The design of everyday things. New York: Basic Books.Rosson, M. B., & Carroll, J. M. (2002). Usability engineering: scenario-based development of human-computer interaction. Morgan Kaufmann. (參考書目)未來生活的創新提案.楊振甫, 黃威融/新學林 (相關案例:http://www.dechnology.com.tw/project)