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National Taiwan Normal University Course Outline Fall , 2021 |
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| I.Course information |
| Serial No. | 0514 | Course Level | Master |
| Course Code | ISM0802 | Chinese Course Name | 使用者經驗設計 |
| Course Name | User Experience Design | ||
| Department | Graduate Institute of Library and Information Studies | ||
| Two/one semester | 1 | Req. / Sel. | Sel. |
| Credits | 3.0 | Lecturing hours | Lecture hours: 3 |
| Prerequisite Course | ◎1. This is a cross-level course and is available for junior and senior undergraduate students, master's students and PhD students. 2. If the listed course is a doctroal level course, it is only available for master's students and PhD students. | ||
| Comment | |||
| Course Description | |||
| Time / Location | Tue. 7-9 Main 25-01 | ||
| Curriculum Goals | Corresponding to the Departmental Core Goal | ||
| 1. 瞭解使用者經驗工程 (usability engineering, UE) 是反覆疊代的過程：設計者必須根據系統設計的脈絡與背景，決定使用哪些UE方法， 並且在每個步驟做出正確且仰賴充分資訊的決定。 |
Master: 1-3 Explore information user and the theory and methodology of information use 2-1 Ability to analyze and solve problems 2-3 Ability to plan and evaluate information system 3-1 Learn independently and being innovative and adaptable 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services |
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| 2. 確切分析使用者需求：設計者必須充分瞭解系統設計的生命週期，使用者在各個階段有何不同的需求，並且根據該需求來選擇應用不同的設計方法。 |
Master: 1-3 Explore information user and the theory and methodology of information use 2-1 Ability to analyze and solve problems 2-3 Ability to plan and evaluate information system 3-1 Learn independently and being innovative and adaptable 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services |
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| 3. 學習使用情境導引式設計（scenario-based design）來瞭解使用者需求以及如何量測系統適用性 。 |
Master: 1-3 Explore information user and the theory and methodology of information use 2-1 Ability to analyze and solve problems 2-3 Ability to plan and evaluate information system 3-1 Learn independently and being innovative and adaptable 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services |
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| 4. 學習並釐清各個設計方法的優缺點並加以整合，以符不同情境所需。 |
Master: 1-3 Explore information user and the theory and methodology of information use 2-1 Ability to analyze and solve problems 2-3 Ability to plan and evaluate information system 3-1 Learn independently and being innovative and adaptable 4-1 Develop people-centered thinking and value knowledge. Facilitate the freedom and the usability of knowledge with information technology and innovative services |
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| II. General Syllabus |
| Instructor(s) | YUAN,Qian-Wen/ 袁千雯 | ||
| Schedule | |||
設計思維是一種應用創造力的創新科學方法，為棘手的問題提出新穎的解決方案與評估。設計思維是讓自己沉浸在問題空間，圍繞痛點和機會領域進行創造性思考，然後迭代地（iteratively）對全新解決方案進行原型（prototype）探索與設計的過程。設計思維專注於傾聽，使用者同理心，全腦思維，合作和實驗與實作。它可以應用於任何團隊和任何領域 - 從建築與設計到醫療保健與產品開發。從“好神拖”到“Tesla: 電動車”到“銀青共創”的一切都是設計思維的結果。設計思維的技巧、科學和工具也可以應用於非營利組織和公共部門的問題。本課程將要求同學們提出自己有興趣的議題，合作學習與思考解決真實世界各種問題與實作解答。
其中，現代科技系統開發的過程中須考慮使用者經驗設計，其中包含了以下幾項重點：系統必須容易使用、學習、簡單操作、達到使用者所需之目的等。本課程將從使用者的角度出發，確保最佳的使用者經驗。課程內容包含使用者經驗設計的基礎、使用者研究量測的內涵與方法、如何收集質化與量化的使用者資料並分析、資訊設計、互動設計、使用經驗、使用性測試等。
本課程將透過課堂上課、討論、以及實作的方式，介紹使用者研究的實際案例、評估模式、團隊合作方法、設計與評估工具、實踐思維、挑戰、以及實際執行的程序。本課程主要評量方式為小組合作計畫，各課程單元的閱讀資料、個人作業、以及課程活動等。每堂課的內容均與小組計劃相關。學生將按照步驟，以學期為時間單位，學習如何擬定、安排小組計劃。在過程當中也將學習如何預測與分析使用者的使用行為。本課程期望學生能透過自主學習、與小組成員合作等方式解決各項設計與開發問題。 |
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| Lecturing Methodologies | |||
| Methods | Notes | ||
| Group discussion | |||
| Problem-based learning | |||
| Lab/Studio | |||
| Grading assessment | |||
| Methods | Percentage | Notes | |
| Assignments | 50 % | ||
| Class discussion involvement | 20 % | ||
| Presentation | 30 % | ||
| Required and Recommended Texts/Readings with References |
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